Non-executive director / Board adviser / Residential, mixed use and regeneration real estate
I shape the strategy up front and measure what actually gets delivered, so the gap closes.
Twenty-five years in property. Shaping what gets built, for whom, and whether the numbers stack up. Ten of these years measuring whether promises made to customers are kept.
On the record
of a commercial housebuilder, registered at Companies House. Appointed through open competitive search against a panel.
development projects over twenty-five years, across nine asset classes, from prime central London to multi-tenure regeneration.
quality and satisfaction data points from homes inspected before and after handover. The largest evidence base of its kind I know of in the UK.
portfolio conversion I advised a client not to proceed with, when the research showed the product and service could not be delivered at that price point.
The gap
Our industry is very good at making promises. About how a place will feel, who will live there, what it will do for the area. I have spent my career helping make them: deciding what gets built, who it is for, and whether the numbers stand up.
For the last ten years I have also been going back to the buildings. The distance between what we promise and what gets delivered is not small, and almost nobody is measuring it. So I started measuring it, and I use fifty thousand data points on what actually goes wrong, where, and what it costs, to help shape promises from the start.
Cityscape Global, Riyadh
Behind every home is a person or a family for whom this is one of the largest financial commitments of their lives. That is not a sentimental observation. It is a commercial one.Four ways in
A statutory directorship of a commercial housebuilder. An executive board seat at a premium London developer. Twelve years running my own business through two downturns.
The case →Canary Wharf, Old Oak and Park Royal, Canada Water. Vision, viability, product, quality and service design, before anything is committed.
Selected work →Cityscape Global, the BPF Future of Living Summit, Movers and Shakers, the Class Foundation. I talk about quality, cost, the link to satisfaction, and why the industry keeps promising things it does not always deliver.
Speaking →Two rounds of research with industry leaders, research into what allows people to thrive and fifty thousand quality and satisfaction data points, and what all of them say about where the money and energy should actually go.
Thinking →In the room