Board and advisory

I have influenced strategic decisions whilst on the board of a housebuilder, and I spend my time measuring what developers deliver.

The value to a board is in holding both at the same time, because the second tells you whether the first is working.

Why this matters at board level

A board sets a strategy and then receives a report telling it the strategy is working. The report is written by the people delivering it. Nobody is being dishonest. The people delivering the strategy are marking their own homework, and the board is so often the last to know.

I have been on both sides of the report. I have written the vision and I have walked the finished building. That helps me ask the questions a delivery paper does not answer.

My experience

2018-2020
Non-executive Director, Orbit Homes (2020) Limited
Statutory directorship of a commercial housebuilder within one of the UK's largest housing groups. Headhunted through an executive search firm and appointed after a competitive panel. Strategic land, what to build and at what velocity, design standards and loan facilities.
2012-2014
Marketing Director, Mount Anvil
Executive board of a premium London residential developer. £18.5m sales and marketing budget and a five-year plan across nine central London developments. RESI Small Developer of the Year, 2013.
2014-present
Founder and Managing Director, Conductor CX
Built from nothing to a team of around twenty across quality assurance, customer care, maintenance and CX strategy. Profitable through two downturns. Goldman Sachs 10,000 Small Businesses, Saïd Business School, Oxford.
2018
Investor and strategic adviser
Early investor in a social impact technology business, and strategic adviser to its board on proposition, market and growth.
2023-2026
Judge, RESI Awards
Four consecutive years assessing schemes and operators against impact, quality and commercial outcomes.
The difference between a scheme that is signed off and a scheme that is finished is usually invisible from the boardroom.
Charlotte Constance on a panel at Cityscape Global

What this adds to a board

Governance and risk

A registered directorship, board reporting, audit and remuneration exposure, and ten years of seeing where delivery risk actually sits rather than where the risk register says it does.

Commercial judgement

Appraisals, viability, product and pricing. I have argued for schemes, and I have advised clients not to proceed.

Customer, quality and cost

The evidence base. Fifty thousand quality and satisfaction data points from homes inspected before and after handover, and two rounds of primary research with the people running the industry. I can quantify what poor delivery costs, which is the version of the argument that tends to win.

When you need me

Non-executive and advisory roles with residential developers, investors, operators and public bodies. Most useful where your board is wrestling with quality, customer outcomes, reputation, or the gap between what a development promised at planning and what it became.

Mixed use and regeneration as readily as residential, and organisations entering or scaling in the GCC and Australia.

Availability

Available for non-executive, advisory and board committee roles.
Get in touch